Autonomous agents that handle calls end-to-end
From inbound support to outbound collections — deploy intelligent voice agents powered by Indic LLMs that understand Indian languages, handle objections naturally, integrate with your CRM live during the call, and complete in under 600ms end-to-end.
How a Voice Agent call works
A complete outbound collection call lifecycle — from dial to CRM update — in under 3 minutes.
Outbound dialler triggers call via Exotel/SIP with customer data payload
Agent introduces itself in customer's language. Identity verified via OTP or voice auth.
LLM-powered conversation follows dynamic script. Handles objections, questions, and topic changes.
Agent queries live CRM for account balance, history, or appointment slots mid-conversation.
Agent captures commitment (PTP date, appointment, consent) and confirms with customer.
Disposition, transcript, and extracted data written back to CRM. Follow-up actions triggered.
The complete voice agent stack
Every component needed for production-grade voice automation — built, integrated, and maintained by Verbalyze.
LLM-Powered Conversation Engine
Built on Indic fine-tuned LLMs — not rule-based IVR trees. Agents understand context, handle objections, change topic naturally, and recover from misunderstandings. Conversation state persists across pauses and interruptions.
Real-Time CRM Integration
Connect to Salesforce, Freshdesk, Zoho CRM, Leadsquared, or any REST API. Look up account details, update disposition, create tickets, and trigger workflows — all live during the call. No batch sync delays.
Native Telephony Bridge
Deep integration with Exotel, Knowlarity, Tata Tele Business, MCUBE, and SIP trunks. Handle inbound call routing, outbound dialler queues, warm transfers to human agents, and DTMF fallback — from one platform.
30+ Indian Languages, Mid-Call Switch
Agents detect and switch language within a call — a customer who starts in Hindi and switches to Tamil is handled seamlessly. No call drops or agent re-routing required.
Emotion Detection & Smart Escalation
Real-time sentiment analysis detects frustrated, distressed, or high-value callers. Automatic escalation to human agents with full call transcript, customer profile, and reason for escalation pre-populated.
Structured Data Extraction
Extract promise-to-pay commitments, appointment preferences, survey responses, and product choices from natural conversation. Data structured and pushed to CRM automatically — zero manual data entry.
Compliance Built-In
DPDP, RBI, and TRAI compliance baked in. 9AM–7PM calling window enforcement, DND registry cross-check, consent capture, PII redaction, encrypted call recording, and audit trail — all automatic.
Call Analytics & QA Scoring
Every call transcribed, summarised, sentiment-scored, and tagged with disposition outcome. Real-time dashboards for call volume, answer rate, resolution rate, and agent escalation rate. Custom QA rubrics supported.
Deployed across India's largest enterprises
EMI & Loan Collection
Automated outbound collection calls for EMI reminders, soft collections, and delinquency management. Captures promise-to-pay date, amount, and payment method. Escalates to human agent for settlements above threshold. Full RBI compliance.
- DPD 0-30 proactive reminder calls
- Soft collection calls for DPD 30-60
- Hard collection support for DPD 90+
- Promise-to-pay capture and CRM update
- Auto-generation of follow-up call queue
Appointment Scheduling & Reminders
Book, confirm, reschedule, and cancel doctor appointments via natural voice conversation. Integrates with hospital HMS systems. Sends pre-appointment instructions and follow-up care reminders in patient's native language.
- OPD appointment booking across specialties
- Pre-procedure preparation reminders
- Post-discharge follow-up calls
- Medication adherence nudges
- Lab report availability notifications
Order & Delivery Confirmation
Proactive outbound calls for order confirmation, delivery slot selection, return processing, and CSAT surveys. Handles 10,000+ calls/day for large e-commerce operations. Seamless integration with WMS and OMS systems.
- Order confirmation and address verification
- Delivery slot selection & reschedule
- Return & refund initiation
- CSAT and NPS voice surveys
- Re-engagement for abandoned carts
Admissions & Student Engagement
Automated outbound calls for admissions follow-up, course enrollment, and student engagement campaigns. Handles application status queries, fee payment reminders, and academic deadline notifications in regional languages.
- Warm lead follow-up calls within 5 minutes
- Application status updates
- Fee payment reminders and EMI options
- Attendance and assignment reminders
- Parent communication in regional languages
Regulatory compliance baked in — not bolted on
India's voice automation regulations are complex. Verbalyze Voice Agents handle all compliance requirements automatically — so your legal and compliance team can approve, not block.
Consent capture, PII redaction, data residency in India, right to erasure
9AM–7PM calling windows, DND cross-check, call frequency limits
Automatic DNC registry check before every call. Real-time updates.
Auto-plays disclosure and captures verbal consent. Stored as evidence.
Frequently Asked Questions
How are Verbalyze Voice Agents different from legacy IVR?
Unlike static, button-press IVR systems, Verbalyze Voice Agents are powered by Indic-adapted LLMs. They understand natural conversation, handle customer interruptions, navigate topic switches, and respond contextually in under 600ms.
Which telephony providers can we connect to?
We integrate natively with all major Indian telephony providers including Exotel, Tata Tele Business, Knowlarity, MCUBE, Ozonetel, and standard SIP/WebRTC trunks.
Do the agents support mid-call language switching?
Yes. Our voice agents detect language switching automatically mid-conversation. If a customer shifts from Hindi to Tamil, the agent adapts immediately without dropping the call.
Is the platform compliant with the DPDP Act 2023?
Yes, fully. We enforce strict data localization, capture customer consent, redact all PII fields (Aadhaar, account numbers) in real-time, and maintain encrypted audit logs.
How long does it take to deploy a custom voice agent?
A custom voice agent pilot can be Scoped, integrated with your CRM, and deployed within 2 weeks. Full enterprise rollouts typically take 4 weeks.
Deploy your first voice agent in 2 weeks
Includes use-case workshop, integration support, and 30-day pilot with 5,000 free call minutes.