Speak your customer's language — at every step of their order
From order confirmation to returns and CSAT — automate every customer voice touchpoint in 30+ Indian languages. Reach Tier 2 and Tier 3 customers in their native dialect. Reduce support costs while improving customer satisfaction.
The full retail customer communication stack, automated
Order Confirmation & Verification
Automated outbound call within 60 seconds of order placement for high-value or COD orders. Confirm address, preferred delivery slot, and payment method. Flag suspicious orders for fraud review before dispatch.
- COD and high-value order confirmation
- Address verification and correction
- Delivery slot preference capture
- Fraud risk flagging
- Upsell and add-on presentation
Delivery & Logistics Updates
Proactive call-based delivery notifications for last-mile status updates, failed delivery rescheduling, and delivery confirmation. Supports 10+ regional languages to reach customers across Tier 2 and Tier 3 cities.
- Out-for-delivery notifications
- Failed delivery rescheduling
- Delivery partner contact sharing
- POD confirmation calls
- Bulk delivery window communication
Returns, Refunds & Exchanges
Full returns journey automated via voice — pickup scheduling, reason capture, refund mode selection, and exchange initiation. Reduces returns processing time from 48 hours to under 10 minutes. Return reason capture yields a structured returns analytics record: primary reason classification, product category, sentiment at return initiation, and refund mode preference — enabling returns rate root cause analysis.
- Return initiation and reason capture
- Pickup slot scheduling
- Refund mode selection
- Exchange product selection
- Return status follow-up
CSAT & NPS Surveys
Post-delivery CSAT and NPS calls with dynamic questioning — drill into low scores automatically. Voice surveys achieve 3× higher response rate than SMS/email surveys. Responses structured and fed to BI dashboards. Survey call output: structured NPS score, CSAT rating, verbatim sentiment vector, product-specific feedback tags, and competitor switching reason classification — all written to BI dashboard within 60s of call end.
- Post-delivery CSAT calls
- Post-support NPS surveys
- Product experience feedback
- Low-score drill-down conversations
- Competitor switching reason capture
Cart Recovery & Re-Engagement
Personalised outbound voice calls for abandoned cart recovery, lapsed customer re-engagement, and seasonal reactivation campaigns. Voice calls achieve 5× higher conversion vs cart recovery emails for high-intent segments.
- Abandoned cart recovery calls
- Wishlist price drop notifications
- Lapsed customer reactivation
- Loyalty programme enrolment
- Personalised offer delivery
Inbound Customer Support
First-touch resolution for the most common retail support queries — order status, return status, refund ETA, product availability — handled by voice AI without a human agent. Complex issues escalated with full context. Each resolved query produces an FCR analytics event: intent class, resolution path taken, handle time by intent type, and escalation reason if applicable — fuelling continuous deflection model training.
- Order and return status queries
- Refund status and ETA
- Product availability check
- Complaint registration
- Human agent escalation with context
Works with your existing retail tech stack
Frequently Asked Questions
Can the retail voice agent confirm Cash on Delivery (COD) orders?
Yes. It automatically triggers an outbound verification call within 60 seconds of order placement, helping confirm customer intent, correct delivery addresses, and flag potentially fraudulent accounts before shipping.
Does the system support Shopify or WooCommerce?
Yes, we connect directly out of the box with major e-commerce platforms like Shopify, WooCommerce, Magento, as well as shipping tools like Shiprocket and Delhivery.
How are return request calls handled?
Voice agents capture return reasons, verify order details, and offer instant refund or exchange options. Once confirmed, pickup slots are automatically scheduled inside your logistics platform.
Automate your retail customer voice in 2 weeks
Start with COD verification or returns — expand across the customer journey.
Request a Retail Pilot