Voice AI for Banks, NBFCs & Fintechs
AI voice agents for EMI recovery, KYC verification, fraud alerts, and insurance renewals. Automated promise-to-pay capture with 3× higher collection rates than SMS — fully RBI, DPDP, and TRAI compliant across 30+ Indian languages.
Every BFSI voice workflow, automated
From proactive EMI reminders to complex NPA recovery — Verbalyze covers the full BFSI customer communication lifecycle.
EMI & Loan Collection Calls
Automated outbound calls for DPD 0–90 EMI reminders and collection campaigns. Voice agents capture promise-to-pay commitments, preferred payment date, and payment method in natural Hindi, Marathi, Tamil, or Telugu conversation. Commitment written to CRM automatically. Each collection call generates a disposition record: PTP amount, PTP date, customer sentiment at close, payment method selected, escalation flag — written to CRM in real-time as a typed structured event.
- Proactive DPD-0 payment reminders
- Soft collection for DPD 30–60
- Hard collection support for DPD 90+
- Settlement negotiation within pre-approved bands
- Failed call retry scheduling
KYC Verification & Re-KYC
Voice-based KYC verification for new account opening, re-KYC campaigns, and video KYC fallback. Voice agents confirm identity via scripted questions, PAN/Aadhaar data cross-check, and liveness detection. All interactions logged with timestamps for audit. KYC call audit trail: identity verification confidence score, Aadhaar/PAN match result, liveness detection flag, and call recording hash — all timestamped and immutable for regulatory submission.
- New account KYC initiation
- Re-KYC for dormant/expired accounts
- Video KYC warm handoff
- FATF risk-based KYC scoring
- Aadhaar OTP-based eKYC integration
Credit Card Activation & Onboarding
Proactive outbound calls to activate newly issued credit cards, set PIN, enable features, and educate on usage. Personalised in the customer's preferred language. Reduces card activation TAT from 5 days to same-day.
- Welcome call and card activation
- PIN setup guidance
- Limit enhancement offers
- EMI conversion campaigns
- Reward points education
Fraud Alert & OTP Delivery
High-urgency outbound calls for transaction fraud alerts, card block confirmation, and OTP delivery for high-value transactions. Voice delivery achieves 3× higher answer rate than SMS for fraud scenarios where customer response is critical. Every fraud alert call logs: alert delivery latency (target <30s), customer response classification (confirmed/denied/no-answer), and card action triggered — creating a real-time fraud response telemetry feed.
- Real-time transaction fraud alerts
- Card block confirmation & reinstatement
- Voice OTP for high-value auth
- Account freeze notifications
- Regulatory TRAI-compliant delivery
Insurance Renewal & Claims
Automated renewal reminder calls for life, health, and motor insurance policies. Voice agents explain renewal terms, capture payment mode, and escalate objections to human agents. Claims follow-up calls provide status updates in the policyholder's language.
- Policy renewal reminders (90/60/30 days)
- Premium payment collection
- Claims status follow-up
- Maturity benefit notification
- Document submission reminders
Delinquency Management
Systematic delinquency management campaigns with bucket-wise calling strategies. Voice agents follow RBI-compliant scripts, offer restructuring options, and escalate NPAs to recovery teams. Full audit trail for SARFAESI compliance. NPA risk scoring updated per call: sentiment deterioration index, promise fulfillment history, objection pattern flags, and SARFAESI-eligible trigger detection — building a per-customer risk analytics timeline.
- DPD bucket-wise calling strategies
- Restructuring option presentation
- Legal notice pre-calls
- Recovery agent coordination
- Court case follow-up calls
Built for India's toughest regulatory environment
Every BFSI voice interaction governed by Indian financial regulations — automated, not manually enforced.
Calling hours (9AM–7PM), language of choice, no harassment protocols, and mandatory agent identification.
Consent capture, PII redaction (Aadhaar, PAN, account numbers), data residency in India, and right to erasure.
Real-time DNC cross-check before every outbound call. Automatic suppression of registered numbers.
Investment-related call disclosures, suitability check scripts, and mandatory recording for broking & wealth management.
Banking ombudsman escalation triggers, customer grievance redressal, and complaint acknowledgement automation.
NPA recovery call scripts compliant with SARFAESI Act requirements. Legal escalation documentation.
Plugs into your existing BFSI stack
Verbalyze integrates with the core banking systems, LOS, CRM, and telephony infrastructure already running in your organisation. No rip-and-replace required.
Frequently Asked Questions
Is the BFSI voice agent RBI compliant?
Yes, fully. We enforce calling windows (9AM to 7PM), scrub numbers against DND registries, capture verbal consent, encrypt and redact PII fields (Aadhaar, PAN, account numbers), and log audit trails for compliance audits.
What collection workflows are pre-configured?
We support pre-configured scripts for early-stage collection (DPD 0-30), soft reminders (DPD 30-60), restructuring negotiations, and legal pre-notice reminders.
Can we run this on-premise for high data security?
Yes. For maximum data sovereignty, Verbalyze Indic models can be deployed locally using our Self-Hosted LLM Docker/Kubernetes packages, ensuring no customer voice or financial data leaves your secure bank network.
Ready to automate BFSI customer communication?
Pilot with 5,000 calls at no cost. Full RBI compliance from day one.