Automate 100% of your BPO Quality Assurance.
Move past basic sampling. Our Call Analytics and QA Model automatically scores compliance, audits script adherence, tracks customer frustration, and pushes insights directly to your CRM.
Comprehensive QA & Analytics Features
Built specifically for high-volume contact centres and enterprise collections.
100% Automated QA Auditing
Move from sampling just 2-5% of calls to auditing 100% of your call volume. The AI auto-scores every agent on custom rubrics, ensuring absolute quality control and comprehensive compliance checks.
Real-Time Script Adherence
Ensure compliance with RBI, TRAI, or custom partner guidelines. Detect if agents read mandatory disclosures, use proper greetings, and offer mandated options. Flag script deviations instantly.
Multilingual Sentiment Insights
Map caller emotion, frustration index spikes, and acoustic patterns. Our models are trained on real call tone changes, regional voice accents, and conversational transitions across 30+ languages.
Automated CRM Logging & Dispositions
Save hours of agent wrap-up time. The model automatically summarizes the conversation, extracts outcomes (promises to pay, call back times), and writes formatted logs directly to your CRM in under 1 second.
Objection & Compliance Alerts
Gain deep insights into buyer objections, competitor mentions, and product issues. Provide your product and marketing teams with structured feedback direct from customer conversations.
Agent Performance & Coaching Hub
Automatically group agent performance trends, identify individual training gaps, and streamline supervisor workflows. Shift manual audit hours to active agent training.
Campaign Use Cases
EMI Recovery Audit
Audit collection calls for calling hours compliance, script adherence, polite tone benchmarks, and NACH mandate confirmations.
Order Verification QA
Ensure address verification steps, slot preferences, and COD confirmations are accurately captured and logged without error.
Healthcare Intake Auditing
Verify patient intake triage compliance, symptom severity checks, and OPD slot booking accuracies across regional dialects.
Frequently asked questions
Can we use our custom QA scorecard?
Yes, fully. You can configure your custom scorecards, define weights for different parameters (e.g. greeting, KYC steps, tone, closing), and set pass/fail thresholds tailored to each campaign.
How fast is the call processing?
For batch uploads, calls are transcribed and scored at 10x real-time speed. For streaming calls, disposition updates and QA reports are pushed to your API in under 1 second post-call.
Does the model support code-switching languages?
Yes. Our models are natively optimized for mixed Hinglish, Tanglish, and regional dialects to accurately score conversations without losing context.
Is customer data redacted?
Absolutely. All PII data (Aadhaar, PAN, credit card numbers, phone numbers) is automatically redacted in the audio and transcripts before QA processing, maintaining strict compliance with the DPDP Act 2023.
Audit 100% of your calls today
Get sandbox API access and test the Call Analytics model with your own call recordings.